Post: Deflekt


Last Updated: August 12, 2023Categories: Assistant2.4 min read Automating Email Ticket Deflection offers an innovative solution to streamline customer support by automatically deflecting incoming emails through its AI-powered system. With, businesses can reduce the workload on their support teams, enhance customer satisfaction, and ensure efficient email management.


  • 🤖 Built-in AI Bot or BYO: Integrate’s AI bot to handle incoming emails or use your existing AI chatbot to generate answers.
  • 📥 Inbox Alias for Automatic Processing: Set up unique email aliases for different inboxes to efficiently manage incoming emails.
  • 📃 Data Extraction and Answer Fetching: Extract email content, parse customer information, and retrieve accurate answers from your chatbot API.
  • 🔄 Fallback Scenario: Ensure you never miss a message with a fallback mechanism for situations like deactivated inboxes or plan limits.
  • 🔄 Wrong Answer Handling: Customers can reply to AI-generated responses, and those replies are relayed to your human support for accurate assistance.
  • 📊 Dashboard and Monitoring: Detailed dashboard insights display deflected, skipped, and undeflected emails, helping you assess performance.

Use Cases

  • 🛡️ Effortless Support Deflection: Automate responses to common queries, freeing up your support team’s time for more complex issues.
  • 🌐 Multi-Channel Support Integration: Utilize’s email deflection alongside existing AI chatbots for cohesive support across channels.
  • 📈 Knowledge Base Enhancement: Refine your knowledge base based on the AI-generated answers, improving its effectiveness over time.


  • Free Plan: 1 inbox, 50 deflections per month
  • Paid Plans: Choose from various plans to create more inboxes and deflect more messages. Deflekt.AI can reduce up to 50% of emails in your inbox.

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Deflekt AI presents a transformative solution to optimize email customer support by leveraging AI-powered responses. With its automated email ticket deflection mechanism, businesses can enhance efficiency, reduce response times, and ensure better customer experiences.


Q: How does’s AI bot integration work?

A: offers a built-in AI bot or supports integration with your existing AI chatbot to handle incoming email queries effectively.

Q: Can I customize the email aliases for different inboxes?

A: Yes, allows you to create unique email aliases for different inboxes, streamlining email processing.

Q: Is there a mechanism for handling incorrect AI-generated responses?

A: Indeed, enables customers to reply to AI-generated responses, ensuring prompt resolution through human support if necessary.

Q: What happens if I exceed my plan’s monthly deflection limit?

A: If you exceed your deflection limit, provides a fallback mechanism to forward emails to your human support inbox.

Q: How can I enhance my knowledge base using

A:’s AI-generated answers can provide insights to refine your knowledge base, improving its accuracy and relevance over time.

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