Post: Capacity


Last Updated: September 28, 2023Categories: Customer Support1.4 min read

AI-Powered Support Automation Platform: Capacity

Capacity is an AI-powered support automation platform that seamlessly connects your entire tech stack to automate repetitive support tasks, provide answers to common questions, and build solutions for any business challenge. It offers a comprehensive set of features and functionalities to enhance customer support and streamline workflows.

Capacity Features

  • 📚 Knowledge Base + Articles: Empower agents and provide answers to frequently asked questions.
  • 🤖 Chatbots + Helpdesk: Utilize AI self-service with the option for human escalation.
  • ⚙️ Workflows + Automations: Automate key processes to improve efficiency and productivity.
  • 💬 SMS + Livechat: Reach customers instantly through SMS and live chat.
  • 🔌 Dev Platform + Apps: Easily integrate with other applications through the developer platform.

Use Cases

  • 👥 Teams: Contact Centers, HR & Ops, Customer Support, IT Support, Sales & Marketing
  • 🏢 Industries: Insurance, Banking, Education, Mortgage, Software, Senior Living


Capacity is a powerful AI-driven support automation platform that enables businesses to automate support tasks, provide instant answers to customer queries, and build solutions for various business challenges. With its diverse range of features and use cases, Capacity empowers teams across different industries to enhance their customer support and streamline their workflows.


Q: Who founded Capacity?

A: Capacity was founded in 2017 by David Karandish and Chris Sims.

Q: Is Capacity compliant with regulations?

A: Yes, Capacity is compliant with SOC II, HIPAA, GDPR, CCPA, and FERPA regulations.

Q: What additional resources does Capacity offer?

A: Capacity provides a range of resources including guides, a blog, FAQs, podcasts, and ultimate guides on various topics related to AI and automation, customer experience, and more.

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