Post: Jochem


Last Updated: August 12, 2023Categories: Customer Support2.3 min read

Jochem AI: Revolutionizing Customer Support Knowledge Management

Jochem AI is a cutting-edge platform that aims to transform the way organizations manage their customer support knowledge. By providing instant answers and learning from human interactions, Jochem AI empowers support teams to provide better, faster, and more accurate responses, ultimately enhancing customer satisfaction.

Jochem Features

  • 💡 Effortless Knowledge Management: Jochem AI’s standout feature lies in its ability to instantly provide answers to queries, streamlining knowledge retrieval for support teams.
  • 🚀 Learning from Human Answers: Jochem learns from each interaction, continuously improving its knowledge base to ensure accurate responses in the future.
  • 🔌 Seamless Integration: Easily integrate Jochem AI with your existing messaging tools like Slack, Microsoft Teams, or Mattermost, simplifying the adoption process.
  • 🌐 Custom Integrations: Jochem AI offers the flexibility to create custom integrations with various apps, allowing tailored interactions for different use cases.
  • 👥 Team Empowerment: The platform enhances agents’ capabilities, turning them into customer care experts by assisting in tackling a wide range of queries.

Use Cases

  • 📧 Efficient Email & Chat Responses: Jochem enables agents to swiftly respond to emails and chats with accurate information, reducing response time and enhancing customer satisfaction.
  • 📊 Escalation Management: In cases where Jochem can’t answer a query, it instantly escalates to a senior agent, learning from the interaction to handle similar queries in the future.
  • 🔄 Continuous Learning from Escalations: Jochem learns from escalations, enriching its knowledge base over time and ensuring more comprehensive responses.

See more Customer Support AI tools:


Jochem.AI presents a groundbreaking solution that redefines how businesses manage customer support knowledge. With its instant answers, learning capabilities, and seamless integration, it empowers support teams to excel in delivering exceptional customer experiences.


Q: How can I integrate with my organization?

A: Easily start onboarding by clicking “try now,” followed by a brief training period. Once trained, download the plug-in and use it with Slack, Microsoft Teams, or Mattermost.

Q: Will replace my current agents?

A: No, assists agents, equipping them to handle questions effectively and enhancing their capabilities.

Q: Can any organization use

A: Yes, is open to all organizations, though at times a waiting list might apply. Notifications will be sent when your organization is next in line.

Q: Does Jochem AI replace any existing tools?

A: Jochem AI doesn’t replace tools but complements them, enriching your current support ecosystem.

Q: How does Jochem learn from escalations?

A: When Jochem AI can’t answer, it escalates to a senior agent, learning from the interaction to improve its future responses.

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